Frequently Asked Questions

Everything you need to know about your La Mercerie experience.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.

How can I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.

Are your garments true to size?

Most of our pieces follow standard European sizing. We provide a detailed size guide on each product page to help you find your perfect fit.

Which payment methods do you accept?

La Mercerie accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location.

How do I care for my luxury fabrics?

To maintain the longevity of your garments, we recommend following the specific care instructions on the interior label; most of our silk and wool pieces are dry-clean only.